A coalition of consumer protection and anti-waste groups has come together to urge the Federal Trade Commission to take action against “software tethering.” This practice ties hardware’s functionality to external software, often rendering products unusable after software updates cease. The lack of clarity and enforcement surrounding this issue has created an environment where consumers can no longer rely on the longevity of the connected products they purchase.
The groups, which include Consumer Reports, iFixIt, US PIRG, the Electronic Frontier Foundation, the Center for Economic Justice, and Californians Against Waste, highlight the negative consequences of software tethering on consumers. Products such as the $1,695 Snoo bassinet have had features locked behind a monthly subscription service, while others like the Juicero juicer have become unsupported and effectively unusable once the companies behind them shut down.
According to Lucas Rockett Gutterman, the Director of Designed to Last at US PIRG, manufacturers are increasingly using software to restrict consumers’ use of their products in ways that maximize profits. This not only limits the functionality of the products but also pushes consumers to replace perfectly functional items in the name of technological advancements.
The authors of the letter also highlight the environmental impact of software tethering, particularly on smart home products like major appliances. The uncertainty surrounding the lifespan of these products leads to a significant waste of resources and the creation of electronic waste. With more companies developing smart products that connect to the internet or rely on app-controlled interfaces, the problem is expected to exacerbate over time.
Even major, established companies like Google are guilty of discontinuing products and withdrawing support, leaving consumers with obsolete devices and contributing to the growing issue of electronic waste. A study by Consumer Reports revealed that only a small fraction of major smart appliance manufacturers provide a clear timeframe for cybersecurity and software updates, further exposing consumers to the risks associated with software tethering.
The fight against software tethering is a crucial step in protecting consumers’ rights in the digital age. The coalition’s call to the Federal Trade Commission to provide clear guidance and enforcement on this issue is essential in ensuring that consumers can trust the products they purchase to deliver the promised functionality over time. As technology continues to advance, it is imperative that measures are taken to prevent manufacturers from employing practices that prioritize profit margins over consumer satisfaction and environmental sustainability.